General Terms and Conditions (GTC) - Dürr Solutions "Hosting"
Part I: General Provisions
§ 1 Scope of Application
(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts concluded between Dürr Solutions GmbH, registered in the commercial register of the Local Court of Hamm under registration number HRB 11144, with its business address at Von-Thünen-Str. 10, 59069 Hamm (hereinafter “Dürr Solutions”), represented by the managing director, and its customers (hereinafter “Customer”).
(2) For reasons of readability, the simultaneous use of the masculine, feminine and diverse (m/f/d) language forms is omitted. All personal designations apply equally to all genders.
(3) The entire range of Dürr Solutions is directed exclusively at entrepreneurs within the meaning of Section 14 (1) German Civil Code (BGB), i.e. natural or legal persons or partnerships with legal capacity who, when concluding the contract, act in the exercise of their commercial or self-employed professional activity, as well as legal entities under public law and special funds under public law. The Customer confirms this by submitting an offer or an inquiry. Dürr Solutions may therefore require the Customer to provide sufficient proof of their entrepreneurial status prior to the conclusion of the contract, e.g., by providing their VAT ID number or other suitable evidence. The data required for proof must be provided by the Customer completely and truthfully.
(4) The version of the GTC valid at the time of conclusion of the contract, as available on the Dürr Solutions website, is authoritative.
(5) These GTC also apply to future business relationships, even if they are not expressly agreed again.
(6) Individual agreements and details in the order confirmation take precedence over the GTC.
(7) Deviating, conflicting or supplementary general terms and conditions of the Customer shall only become part of the contract if and to the extent that Dürr Solutions has expressly agreed to their validity.
(8) Contracts with the Customer are concluded exclusively in the German language. If translations are available in different languages, the German version shall be legally binding.
§ 2 Conclusion of Contract
(1) The presentation or promotion of goods or services on the website of Dürr Solutions does not constitute a binding offer to conclude a contract.
(2) Unless otherwise expressly agreed between the contracting parties, a contract is regularly concluded as follows:
a. By submitting an inquiry on the Dürr Solutions website, the Customer makes a non-binding offer to purchase the relevant goods or to use an offered service. Dürr Solutions will confirm receipt of an inquiry immediately by e-mail. Such an e-mail does not yet constitute a binding acceptance of the inquiry unless, in addition to confirming receipt, acceptance is expressly declared therein.
b. After receiving the Customer's inquiry, Dürr Solutions will submit a non-binding offer to the Customer. Such non-binding offer does not constitute a binding declaration of intent aimed at concluding a contract. After the Customer has agreed to the terms of the non-binding offer, Dürr Solutions will prepare an offer based on this. The offer must be confirmed by the Customer.
c. A contract is only concluded when the order is confirmed by a declaration of acceptance by Dürr Solutions via separate e-mail (order confirmation) or by delivery of the ordered items. The contract text, consisting of the order, the GTC, and the order confirmation of Dürr Solutions, will be provided to the Customer together with the order confirmation or in a separate e-mail, but no later than upon delivery of the goods, on a durable medium.
(3) Requests for deliveries abroad are only accepted from a certain minimum order value. The exact minimum order value can be found in the price information on the website or in the offer text of Dürr Solutions.
(4) If delivery of the goods ordered by the Customer or the provision of the service is not possible, e.g., because the respective goods are not in stock or the minimum order for the provision of hosting services is not reached, Dürr Solutions will refrain from submitting a binding offer. In this case, no contract is concluded. The Customer will be informed accordingly. Any services already received from the Customer will be refunded by Dürr Solutions.
(5) Customers may also conclude contracts with Dürr Solutions outside the website by offer and acceptance. These GTC also apply to such contracts. Contracts with the Customer are concluded exclusively in the German language. If translations are available in different languages, the German version shall be legally binding.
(6) There is no statutory right of withdrawal since Dürr Solutions only concludes contracts with entrepreneurs within the meaning of Section 14 (1) BGB.
§ 3 Prices and Shipping Costs
(1) All stated prices are net prices exclusive of statutory VAT.
(2) The shipping costs are listed in the price information on the website or the order confirmation. In case of a discrepancy between them, the details in the order confirmation take precedence.
(3) Any customs duties or other costs for international shipments shall be borne by the Customer.
§ 4 Terms of Payment, Offsetting, Right of Retention
(1) Payments can be made by bank transfer or by a transaction with an agreed cryptocurrency. Other cryptocurrencies are not accepted.
(2) Customer payments are due immediately upon invoicing.
(3) If payments are made in cryptocurrencies, the exchange rate used for conversion is determined by the reference rate applicable at the time of payment on Coinbase Germany. The most recently published average of the bid and ask price in EUR at the time of the transaction is decisive. If the aforementioned exchange is not available or if there is insufficient trading volume for the respective cryptocurrency, the reference rate of a comparable, recognized and liquid trading platform, to be jointly determined by both contracting parties, will be used as a substitute.
(4) The Customer has no right of set-off or retention unless the counterclaim is undisputed or has been legally established.
§ 5 Delivery, Shipping
(1) The deadlines and dates for deliveries and services indicated by Dürr Solutions are always only approximate unless a fixed deadline or fixed date has been expressly promised or agreed. If shipment has been agreed, delivery periods and delivery dates refer, unless expressly stated otherwise by Dürr Solutions, to the time of handover to the carrier, freight forwarder or other third party commissioned with the transport.
(2) Dürr Solutions is entitled to make partial deliveries and partial services if they are usable by the Customer within the contractual intended purpose, the remaining agreed delivery and performance are ensured, and the Customer does not incur any significant additional effort as a result.
(3) If delivery is not possible due to reasons attributable to the Customer and the goods are returned by the transport company, the Customer shall bear the costs for the unsuccessful shipment.
(4) The Customer is obliged to accept delivery within 7 days after dispatch.
§ 6 General Warranty
(1) For material and legal defects of the delivered items, Dürr Solutions assumes liability in accordance with the applicable statutory provisions, in particular Sections 434 et seq. BGB.
(2) For entrepreneurs, the warranty period is 12 months, beginning with the handover of the goods. In the case of shipment to the Customer or to a third party designated by him, the goods must be carefully inspected immediately. With regard to obvious defects or other defects that would have been identifiable in the course of an immediate, careful inspection, the goods shall be deemed approved by the Customer if Dürr Solutions does not receive a written notice of defect within ten (10) working days after delivery. With regard to other defects, the goods shall be deemed approved by the Customer if Dürr Solutions does not receive the notice of defect within ten (10) working days from the time the defect was discovered; however, if the defect was already obvious at an earlier point in time during normal use, this earlier point in time is decisive for the beginning of the complaint period.
(3) In addition to claims for material and legal defects in accordance with paragraph 1, there may be warranties granted by Dürr Solutions or the manufacturers of certain items. The details of the scope of such warranties are set out in the respective warranty conditions, which may be enclosed with the items.
(4) The liability of Dürr Solutions due to any warranties remains unaffected.
§ 7 Liability and Limitation of Liability
(1) Dürr Solutions is liable for intent and gross negligence. Furthermore, Dürr Solutions is liable for negligent breaches of obligations, the fulfillment of which makes the proper execution of the contract possible in the first place, the violation of which jeopardizes the achievement of the purpose of the contract, and on the compliance with which the Customer regularly relies. In the latter case, however, we are only liable for the foreseeable, contract-typical damage. The same applies to breaches of duty by Dürr Solutions’ vicarious agents.
(2) Liability is excluded for defects caused by the hardware or software used by the Customer, outdated drivers, or incorrect operation of the goods.
(3) Upon handover of the goods to the transport company, the risk of accidental loss and accidental deterioration passes to the Customer.
(4) Indirect damages and consequential damages resulting from defects in the goods are only compensable to the extent that such damages are typically to be expected when the goods are used as intended. This does not apply in the event of intentional or grossly negligent conduct by Dürr Solutions.
(5) The limitations of this § 7 do not apply to liability by Dürr Solutions due to intentional conduct, for guaranteed characteristics, for injury to life, body or health. The same applies to liability under the Product Liability Act.
(6) The Customer is expressly informed that Dürr Solutions does not provide insurance services and that the Customer’s goods are not covered by any insurance. The Customer alone is responsible for insuring their property against all types of damage.
(7) The above exclusions and limitations of liability apply to the same extent in favor of the bodies, legal representatives, employees and other vicarious agents of Dürr Solutions.
(8) The limitation period for warranty claims for the delivered goods – except in the case of claims for damages – is twelve months from delivery of the goods. The statute of limitations for other claims of the Customer is governed by the statutory periods.
§ 8 Force Majeure
(1) In cases of force majeure, the contracting party affected is released from its obligation to deliver, perform or accept for the duration and to the extent of the effect. Force majeure is any event beyond the control of the respective contracting party that wholly or partially prevents it from fulfilling its obligations, including fire damage, floods, strikes and lawful lockouts, unexpectedly occurring pandemics or epidemics, and operational disruptions or official orders for which it is not responsible. Supply difficulties and other performance disruptions on the part of Dürr Solutions’ upstream suppliers are only considered force majeure if the upstream supplier is also prevented from providing its performance due to an event pursuant to sentence 1.
(2) The affected contracting party shall immediately notify the other contracting party of the occurrence as well as the cessation of the force majeure and shall endeavor to remedy the force majeure and limit its effects as far as possible.
§ 9 Prohibition of Assignment
The assignment of claims is only permitted with the prior written consent of the other contracting party. Consent may not be unreasonably withheld. The provision of Section 354a German Commercial Code (HGB) remains unaffected.
§ 10 Copyrights
Dürr Solutions holds the copyrights to all images, films and texts published on its website. Any use, reproduction, distribution or public display of these materials without prior written consent is not permitted.
§ 11 Data Protection
For detailed information regarding the collection, processing and use of personal data by Dürr Solutions, please refer to the comprehensive privacy policy available on the Dürr Solutions website.
§ 12 Applicable Law
The contractual relationship between Dürr Solutions and the Customer is governed exclusively by the substantive law of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
§ 13 Duty of Confidentiality
The parties undertake to treat all contents of this contract and its ancillary provisions – in particular technical details, prices, quantity discounts, hosting locations and processes – as confidential. This obligation continues to apply for a period of three (3) years beyond the termination of the contract. Excluded from this are information that is publicly known or legally required to be disclosed.
§ 14 Place of Jurisdiction
If the Customer is an entrepreneur within the meaning of Section 14 BGB, a merchant, a legal entity under public law or a special fund under public law, or does not have a general place of jurisdiction in the Federal Republic of Germany, the exclusive – also international – place of jurisdiction for all disputes arising directly or indirectly from the business relationship between Dürr Solutions and the Customer shall, at the discretion of Dürr Solutions as plaintiff, be either its registered office or the Customer’s registered office. For lawsuits by the Customer against Dürr Solutions, the registered office of Dürr Solutions shall be the exclusive place of jurisdiction. Mandatory statutory provisions on exclusive places of jurisdiction remain unaffected by this regulation.
§ 15 Invalidity of Individual Provisions and Text Form
(1) Should individual provisions of these GTC be wholly or partially invalid or unenforceable, or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
(2) If written form is provided for notifications or declarations, text form or electronic form, in particular e-mail, shall suffice, unless a stricter form is mandatorily required by law.
Part II: Hosting
§ 16 Description of Hosting Services
(1) As part of the hosting service, Dürr Solutions enables the Customer to use its miner for the mining of cryptocurrencies by making its computing power available to a so-called mining pool (hereinafter “crypto-mining”). Dürr Solutions ensures the operational readiness and functionality of the miner.
(2) Hosting includes the preparation of the miner for use in crypto-mining (hereinafter “deployment”) and the maintenance of the miner’s operational readiness and functionality (hereinafter “monitoring”).
(3) As part of deployment, Dürr Solutions provides the following services within four weeks of receiving the miner from the Customer to ensure the operational readiness and functionality of the miner (i.e., putting the miner into the switched-on state calculating hash values):
a. Receipt of the miner at the hosting location,
b. Removal of the miner from its packaging and inspection for obvious defects (transport damage, etc.),
c. Connection of the miner to the power supply and, if applicable, the cooling system,
d. Establishment of the network connection, and
e. Testing of operational readiness and functionality.
(4) Dürr Solutions informs the Customer by e-mail as soon as deployment is completed. If a defect in the miner becomes apparent during deployment, the Customer will be informed by e-mail.
(5) As part of monitoring, the following services are provided:
a. Ensuring the verification of the miner’s operational readiness and functionality (e.g., through regular checks and maintenance),
b. Ticket system for incidents (ticket@cryptohall24.com).
(6) From the time deployment is completed, Dürr Solutions ensures annual operational readiness and functionality of the hosting infrastructure (power availability, internet connection, etc.) of ninety percent (90%). The calculation is based on the respective contract year. Excluded from the calculation are periods during which the hosting infrastructure or a user interface (dashboard) is not operational or functional due to technical disruptions or other performance obstacles outside the sphere of influence of Dürr Solutions. This applies in particular in cases of force majeure, unavailability of the respective blockchain network or protocol, or other performance obstacles not within Dürr Solutions’ control.
(7) If the Customer wishes to make use of additional services, a separate agreement on the additional service components and additional remuneration must be concluded.
(8) The success of crypto-mining is not the subject of the contract. It is expressly pointed out that Dürr Solutions is in no way responsible for the economic success of crypto-mining. Whether and to what extent the Customer uses the miner for crypto-mining is at the Customer’s sole discretion.
(9) Ownership of the miner as well as the risk of accidental loss or accidental deterioration remains entirely with the Customer.
(10) Dürr Solutions is entitled to have the services performed in whole or in part by third parties.
§ 17 Customer’s Duties to Cooperate
(1) The Customer is obliged, at its own expense and risk, to send the miners owned by it to the delivery address specified by Dürr Solutions in order to enable the agreed hosting services.
(2) Before the miner is put into operation, the Customer is obliged to provide Dürr Solutions with the desired pool data via the ticket system. If the pool data is not provided in time, mining cannot commence. Dürr Solutions is not liable for any delays associated with this.
(3) The Customer is obliged to provide Dürr Solutions, via the ticket system, with its current pool data of the relevant cryptocurrencies (e.g., a Bitcoin wallet) as well as its contact details. Furthermore, the Customer is obliged to regularly check the proper operation of the miner via the mining pool, report faults immediately via the provided ticket system, and provide Dürr Solutions with the information required to resolve issues or carry out troubleshooting promptly and truthfully.
(4) The Customer must ensure that the technical requirements for access to the mining pool exist and are maintained in its area of responsibility, in particular with regard to the hardware and operating system software used, the internet connection and the current browser software. The Customer is obliged to take the necessary precautions to secure its systems, in particular to use the standard security settings of the browser and to employ current protection mechanisms to ward off malware.
(5) The Customer is obliged to keep documentation of the miners owned by it and, in the event of an infrastructure or miner failure, to provide evidence of such failures upon request by Dürr Solutions.
§ 18 Hosting Fee
(1) The Customer is obliged to pay Dürr Solutions the hosting fee as well as any fees for the use of optional additional services.
(2) The hosting fee consists of the following components:
a. Electricity costs
b. Management fees
c. Infrastructure costs
d. Service and maintenance
e. Financial transaction costs (including payment processing, exchange rate conditions)
(3) At the beginning of each contract month, the Customer must pay an advance payment of the hosting fee per miner. The first advance payment is due upon conclusion of the contract. At the beginning of each contract month, the Customer is obliged to deposit a minimum balance of EUR 150 per hosted miner. This amount serves to cover expected electricity costs, infrastructure and service charges. The hosting service is only provided in full if the corresponding balance has been recharged in time. Dürr Solutions is entitled to suspend the service until the balance is replenished.
(4) Customers with access to the MeasureX platform are obliged to pay their hosting fees in advance via the credit system (“top-up function”). The hosting service is only provided if there is sufficient credit. In the event of insufficient credit, Dürr Solutions may temporarily suspend the hosting service until the account is recharged. Any remaining credit will be paid out to the Customer after the complete termination of the contractual relationship, provided all outstanding claims – including return shipping costs, processing or administrative expenses – have been paid in full. Dürr Solutions is entitled to offset any outstanding claims against the credit.
(5) To use our billing system, the Customer must use NiceHash or ViaBTC, in combination with a referral by Dürr Solutions, as the mining pool. If the Customer requests a deviating mining pool configuration or our Cryptohall24 dashboard cannot be used, Dürr Solutions charges an additional technical administration fee of EUR 4.90 per device and month for individual downtime tracking and support.
(6) In the event of miner downtime attributable to the Customer (in particular in the event of deactivation due to payment default pursuant to § 26), the Customer is obliged to pay the full hosting fee due for the relevant month, particularly because power capacities were secured in advance for the hosting period.
§ 19 Adjustment of Hosting Fee
(1) If the Customer has used the hosting services for at least six (6) months, Dürr Solutions may adjust the hosting fee. This applies in particular, but not exclusively, in the event of changes in electricity costs.
(2) This price adjustment is made by notification in text form (by e-mail) to the Customer with a notice period of at least one (1) month before the price adjustment takes effect.
(3) The Customer may terminate the hosting service extraordinarily with effect from the effective date of the price change.
(4) Dürr Solutions has the right to adjust the price, in particular in the event of an increase in energy costs by the energy supplier.
§ 20 Deactivation of the Customer’s Usage Option
(1) The Customer is obliged to pay all invoices in advance. In the event of payment default, Dürr Solutions reserves the right to completely shut down the miner. If more than one miner is subject to the hosting contract, it is at Dürr Solutions’ discretion which and how many of the Customer’s miners will be shut down. In the case of only partially unpaid claims, Dürr Solutions’ decision as to which and how many of the Customer’s miners are to be shut down depends, in particular, on the proportion of unpaid claims relative to the total amount of outstanding claims. In the case of persistent payment default of at least five (5) days, Dürr Solutions reserves the right to keep the miner connected to the network through its own business operations. In this case, the Customer has no claim to any profits.
(2) If the Customer is in default of payment of due claims, Dürr Solutions is entitled to charge default interest of nine percentage points (9%) above the applicable base interest rate p.a. pursuant to Section 288 (2) BGB. The assertion of further damages remains unaffected.
(3) To secure all present and future payment claims under the hosting contract, Dürr Solutions has a right of retention over the Customer’s miners located in hosting. In the event of payment default of more than 30 calendar days, Dürr Solutions is entitled to retain the miners, to cease operating them for the Customer and, after prior written notice, to realize them if the outstanding claims are not settled within a further 60 calendar days despite renewed payment request. The realization is carried out taking into account standard market valuation criteria. Any surplus proceeds from the realization will be reimbursed to the Customer after deduction of all outstanding claims. Statutory lien rights remain unaffected.
§ 21 Disclaimer of Liability for Hosting
(1) Dürr Solutions is not liable for lost profits or other damages resulting from the Customer’s breach of its duties to cooperate.
(2) Dürr Solutions does not guarantee a specific operating temperature or climatic conditions at the hosting location. The Customer acknowledges that the premises may not be cooled by a separate air-conditioning unit (depending on the location).
(3) If the service is disrupted or interrupted due to exceptional temperatures or climatic conditions (e.g., very high humidity), the Customer has no claim for compensation against Dürr Solutions.
(4) If, in Dürr Solutions’ assessment, there is an acute risk to operational safety, infrastructure or security at the hosting location – e.g., due to electrical defects, overheating, structural risks or other technical emergencies – Dürr Solutions is entitled to temporarily suspend the affected services without the Customer’s prior consent. The Customer will be informed immediately about the measure, the reasons and the expected duration. Services will be restored as soon as possible. Any resulting outages do not constitute a claim for compensation.
(5) Dürr Solutions only ensures the operational readiness and functionality of the miner for crypto-mining. The actual use of the miner, the process of crypto-mining, the achievement of any profits from crypto-mining, and the switching on and off of the miner as well as the ensuring of the required settings of the miner for carrying out certain actions requested by the Customer or otherwise within the Customer’s sphere of influence (e.g., configuration of the Customer’s Bitcoin wallet address) are not part of the contract. Dürr Solutions is not liable for errors by the Customer in this process.
(6) The Customer is expressly informed that crypto-mining is an entrepreneurial activity and is associated with certain technical, legal and organizational risks. The Customer bears full responsibility for possible own financial losses as well as lost profits arising from circumstances outside Dürr Solutions’ sphere of influence.
§ 22 Warranty for Hosting Services
(1) The Customer’s rights in the event of material or legal defects are governed by the statutory provisions pursuant to § 6 para. 1 of these GTC.
(2) Strict liability for initial defects pursuant to Section 536a para. 1, alternative 1 BGB is excluded.
(3) The miner hardware remains the property of the Customer under all circumstances. Dürr Solutions expressly provides no warranty. Recommended repair measures will be communicated to the Customer. The Customer must bear the full costs of repairs in advance. The hosting fee is due even during repair measures.
(4) Temporary restrictions in the availability of services up to a total duration of ten percent (10%) per contract month are taken into account in the pricing and cost calculation and do not constitute warranty claims of the Customer.
(5) If the threshold specified in paragraph 4 is exceeded, the Customer is entitled to a proportional refund of the hosting fees. Any further claims (in particular the claim for lost mining revenues) are completely excluded.
(6) The Customer has no claim for damages in the event of an interruption of services if the damage is attributable to the actions of third parties (e.g., lack of network connections or power sources).
(7) Dürr Solutions points out that it relies on service providers for its hosting offering. In the event of performance disruptions attributable to errors on the part of the respective service provider, Dürr Solutions’ liability is excluded. § 7 para. 1 of these GTC remains unaffected.
(8) Dürr Solutions cannot fully guarantee the operational readiness of each miner. The miners are devices that operate continuously under full load and are therefore subject to disproportionate stress. Potential defects cannot be foreseen or prevented by Dürr Solutions.
(9) Dürr Solutions warrants that its hosting infrastructure meets the internally defined standards regarding reliability and efficiency. A guarantee for mechanical cooling systems, emergency power generators or specific climatic conditions (e.g., constant temperature regulation) is expressly not assumed.
§ 23 Contract Term and Termination
(1) The minimum contract term is twelve (12) months. The term begins from the time the Customer is informed by Dürr Solutions about the completion of the deployment.
(2) The hosting contract may be terminated by either party at any time with fourteen (14) days’ notice prior to the end of the contract term. Upon expiry of the contract term, the contract is automatically extended by a further twelve (12) months unless it has been duly terminated beforehand. The termination must be made in text form (via e-mail). The right to extraordinary termination remains unaffected.
(3) If the contract is terminated by the Customer, the Customer is obliged to collect the miner at its own expense at the hosting location at the end of the contract. The miner will be packed ready for transport by Dürr Solutions and made available for collection at the hosting location. Alternatively, the Customer may request delivery of the miner. Delivery usually takes place within fourteen (14) days after the termination becomes effective. Delivery will only take place if an advance payment of shipping costs, transport insurance and any customs duties has been made to Dürr Solutions’ account.
(4) If the Customer breaches its obligation to pay the hosting fee, Dürr Solutions has the right to terminate the hosting contract with immediate effect after a payment default of ten (10) working days. The Customer bears the costs for the return shipment of the miner owned by it.
§ 24 Change of Ownership of the Miner
(1) If the Customer transfers ownership of the miner to a third party before the end of the contract term, for example by way of resale or gift, the Customer is obliged to notify Dürr Solutions immediately in text form. The transfer of ownership has no effect on the continuation of the existing hosting contract; the Customer remains the sole contracting party with all rights and obligations until an effective transfer of contract.
(2) The Customer may apply to transfer the hosting contract to the new owner with the new owner’s consent. Such a contract transfer requires the prior express consent of Dürr Solutions. Dürr Solutions is not obliged to consent to this transfer, but may refuse its consent at its reasonable discretion, in particular if there are justified doubts about the new owner’s creditworthiness or reliability, if the new owner is not an entrepreneur within the meaning of Section 14 BGB, or if other factual reasons oppose the transfer. A transfer of contract without Dürr Solutions’ consent is legally invalid.
§ 25 Relocation of Miners
(1) Dürr Solutions is entitled to relocate the Customer’s miners in whole or in part to another hosting location for technical, economic or operational reasons. This applies in particular in the case of maintenance requirements, site closure, significant electricity price adjustments, regulatory requirements or infrastructural changes. The Customer will be informed at least ten (10) calendar days in advance in text form about the planned relocation. The costs of relocation are borne by Dürr Solutions in this case. The services at the new location must be of equal or better quality. The Customer does not have a right of termination as a result of relocation.
(2) The Customer may request relocation of its miners to another hosting location of Dürr Solutions. There is no entitlement to the execution of the relocation. The decision on implementation and selection of the target location lies solely at Dürr Solutions’ discretion. If the request is approved, the Customer shall bear all costs incurred by the relocation, in particular for packaging, transport, commissioning and any adaptations to the infrastructure. The costs will be communicated to the Customer in advance and are due in full prior to execution. During the relocation, there is no entitlement to hosting services; a proportional credit of the hosting fee will only be granted if the relocation exceeds a duration of seven (7) consecutive calendar days.
Version: July 2025